At Bangkok Holiday Travels, ensuring the protection of your privacy is our top priority, and we are dedicated to securing your personal information. This Privacy Policy details how we collect, use, share, and protect your data when you visit our website, use our services, or take part in any travel-related activities with us We urge you to carefully read through this Privacy Policy to gain an understanding of how we handle your information. Our commitment is to maintain transparency in our data handling procedures.
1. Data We Collect
We collect various types of information, when you use our services or visit our website.
A. Personal Information
Any details you provide during the process that can be used to personally identify you is classified as
When you book a trip, reach out to our customer support, subscribe to our newsletter, or complete forms on our website, you provide details that can uniquely identify you. These details encompass a wide range of information that is used for various purposes within our system. Providing these details is essential for us to ensure a personalized and efficient experience for our customers. Personal information may consist of:
– First and last name
– Email address
– Telephone number
– Billing and shipping address
– Date of birth
– Passport or travel document information (for reservations)
– Payment details (credit/debit card information or alternative payment methods)
– Specific requests or preferences regarding your travel experience
B. Usage Data
When you access our website, we gather specific non-identifiable information to customize our services to align more closely with your preferences. It may include:
– IP address
– Type and version of browser
– Device details (such as mobile phone, tablet, or computer)
– Pages accessed on our website
– Duration spent on those pages
– Clickstream data (your interactions with the website)
– Geolocation data (if enabled)
C. Cookies and Tracking Technologies
For improving your browsing experience, we utilize cookies, web beacons. These tools allow us to collect data for interactions and online behavior to provide a customizes service. You can control cookie usage by modifying your browser settings. Please be aware that disabling cookies may affect the performance of specific features on our website.
2. How Your Information are used
We use your information for the following purposes:
A. Service Delivery and Improvement
We process your personal data to:
– Organize and verify your travel arrangements.
– Provide important updates related to your travel bookings (such as confirmation notifications and itinerary changes).
– Offer customer support for your bookings and travel inquiries.
– Present personalized travel recommendations based on your preferences.
B. Transaction Processing
We utilize your payment information to securely manage transactions. This data is handled by our third-party payment processors, and we do not store your full payment card details.
C. Communication with You
We may use your contact information to send:
– Correspondence related to your reservations or account, including confirmation messages and travel notifications.
– Marketing materials, provided you have consented, which might encompass newsletters, promotions, and exclusive deals relevant to our travel offerings.
– Interactions from customer support, surveys, or invitations for feedback aimed at improving your experience.
D. Fulfill Legal Requirements
Your provided information may be utilized to adhere to relevant laws and regulations. This includes the necessity for data retention, implementing measures to prevent fraud, and addressing legal requests.
E. For Analytical and Promotional Objectives
We analyze user engagement with our website to enhance our content, improve user satisfaction, and upgrade our services. Moreover, your information may be utilized to create targeted advertisements that offer you relevant travel options.
3. Disclosing Your Information
Your provided information may be utilized to adhere to relevant laws and regulations. This includes the necessity for data retention, implementing measures to prevent fraud, and addressing legal requests.
A. With Service Providers
Your personal information might be provided to third-party providers for help us to deliver our best services. This includes:
– Payment processors for secure handling of transactions
– Travel providers such as airlines, hotels, and activity organizers
– Marketing and advertising collaborators for promotional campaigns
– IT support and hosting companies
Third parties are allowed to utilize your information exclusively for providing their services on our behalf. They are required to safeguard your data in accordance with this Privacy Policy.
B. Cooperation with Law Enforcement
We might be obligated to disclose your information to law enforcement in the following situations:
– To comply with a subpoena, court order, or other valid requests
– To safeguard our rights, privacy, safety, or property, including actions against fraud
– To manage claims or ongoing legal matters
C. With Your Consent
We may share your information with third parties when you have explicitly agreed to such sharing (for example, when you take part in a promotional campaign).
4. Data Protection
We employ technical and organizational strategies to protect your personal information from unauthorized access, loss, misuse, modification, or destruction. These strategies encompass, but are not limited to, encryption, secure servers, and access restrictions. Nonetheless, it is crucial to understand that no system can ensure total security; thus, we cannot guarantee the complete safety of your data.
5. Your Rights Regarding Data Protection
According to applicable data protection laws, you have the following rights concerning your personal information:
A. Right to Access
You have the right to request a copy of the personal data we possess about you, along with information on how we utilize that data.
B. Right to Correction
If any of your personal data that we manage is inaccurate or incomplete, you have the right to request that we correct or update that information.
C. Right to Deletion
You have the right to ask for the removal of your personal data under certain circumstances, except where we are legally or contractually required to keep it.
D. Right to Limit Processing
You may request that we restrict the processing of your personal data under specific conditions, such as if you believe the data is inaccurate or is being processed unlawfully.
E. Data Portability
In certain cases, you may have the right to obtain a copy of your personal data in a commonly used electronic format that can be easily transferred to another software application.#### F. **Opt-Out of Marketing
If you no longer wish to receive marketing communications, you can opt-out by following the unsubscribe link in the email or by contacting us directly.
G. Right to Object
You have the right to object to the processing of your data in certain circumstances, such as when we process it for legitimate business interests or marketing purposes.
H. Withdraw Consent
If we are processing your data based on consent, you may withdraw your consent at any time, although such withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact details provided below.
6. International Transfers of Data
Your personal data may be transferred to and processed in countries outside of your home country. If you are located in the European Union (EU) or European Economic Area (EEA), please note that your data may be transferred to countries that may not offer the same level of data protection as those within the EU or EEA. By using our services, you consent to these international transfers of your personal information.
7. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we discover that we have collected personal data from a child under 13, we will take steps to delete that information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and indicating the effective date of the update.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please feel free to contact us:
Bangkok Holiday Travel
Email: contact@bangkokholidaytravels.com
Phone: +66922855350
Address: 46/143, Moo 13, Nong Prue, Bangla Muang District, Pattaya, Chonburi- 20150